{"id":1169,"date":"2020-07-21T11:15:56","date_gmt":"2020-07-21T11:15:56","guid":{"rendered":"https:\/\/import.getbowtied.com\/mrtailor3\/?page_id=1169"},"modified":"2025-06-05T18:03:06","modified_gmt":"2025-06-05T18:03:06","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/beastindustries.co.uk\/index.php\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
<\/div>

Delivery<\/strong><\/h2><\/div>\n\n
?<\/strong><\/strong><\/strong><\/summary>

We aim to deliver orders within 10 working days across Mainland England, Cornwall and Wales.<\/p>\n\n

For Mainland Scotland and more remote areas, delivery may take up to 3 weeks.<\/p><\/details>\n\n

How long will it take to receive my small item?<\/strong><\/strong><\/summary>

Smaller items will be packed and sent within 5 days using a tracked delivery service and usually signed for. Prices vary depending on items size, weight and packaging cost to ensure they arrive safely.<\/p>\n\n

Small Parcel – \u00a35.95
Medium Parcel – \u00a38.95
Large Parcel – \u00a313.95
Extra Large Parcel – \u00a324.95<\/p><\/details>\n\n

Do you ship internationally?<\/strong><\/strong><\/strong><\/summary>

We are happy to deliver overseas but would ask that you contact us<\/a> prior to purchasing to discuss.<\/p><\/details>\n\n

Urgent deliveries<\/strong><\/strong><\/strong><\/strong><\/summary>

If you need your order urgently or would like an estimated delivery date, please drop us an email<\/a> and we\u2019ll do our best to accommodate.<\/p><\/details>\n\n

Can I track my order?<\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

If you’ve ordered a furniture item, we’ll be in touch with a courier timeframe. If you’ve ordered a smaller item we\u2019ll send you a confirmation email with a tracking number and a link to the carrier\u2019s website. Simply click the link or enter the tracking number on the carrier\u2019s tracking page to see the status of your delivery.<\/p>\n\n

If you have any trouble tracking your order, feel free to contact us<\/a> – we\u2019re happy to help!<\/p><\/details><\/div><\/div>

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Payment Information<\/strong><\/h2><\/div>\n\n
What payment methods do you accept?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

We accept a variety of credit and debit card options, including Visa, Mastercard and American Express, as well as Apple Pay, Klarna and PayPal.<\/p>\n\n

We also accept payment via bank transfer \/ BACS. Please select “Direct bank transfer” at checkout and use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.<\/p><\/details>\n\n

Can you provide an invoice?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

Please let us know if you would like an invoice for your order and we will email this over to you.<\/p><\/details><\/div><\/div>

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Orders and Returns<\/strong><\/h2><\/div>\n\n
Can I see the furniture in person before purchasing?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

We don\u2019t have a shop or showroom, as most of our furniture is carefully stored to ensure its preservation. For this reason, we\u2019re unable to arrange in person viewings. However, we provide detailed, high-quality photographs and honest, thorough descriptions of each piece to help you make an informed decision.<\/p>\n\n

If you\u2019d like additional details, measurements, or a closer look at a specific feature, please get in touch<\/a>. Share the full name of the item or a link to it from our website and we\u2019ll provide any extra information you need.<\/p><\/details>\n\n

How do I place an order?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

Placing an order with & VNTG<\/strong> is easy!<\/p>\n\n

  1. Browse Our Collection<\/strong>: Explore our curated range of mid-century and vintage furniture on our website.<\/li>\n\n
  2. Add to Cart<\/strong>: When you find something you love, click “Add to Cart.”<\/li>\n\n
  3. Review Your Order<\/strong>: Check the items in your cart, ensuring everything is correct.<\/li>\n\n
  4. Proceed to Checkout<\/strong>: Follow the steps to enter your shipping and payment details. Don’t forget to enter any discount codes as these can’t be honoured once your order has been placed.<\/li>\n\n
  5. Complete Payment<\/strong>: Confirm your purchase, and you\u2019ll receive an order confirmation via email.<\/li>\n\n
  6. Delivery Details<\/strong>: If you’ve purchased an item of furniture, we’ll be in touch via email to give you a courier timeframe. If you’ve purchased a smaller item you’ll receive a tracking reference via email.<\/li><\/ol>\n\n

    For assistance or custom requests, feel free to contact us<\/a> directly. We\u2019re happy to help!<\/p><\/details>\n\n

    Do I need an account to place an order?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

    No, you don\u2019t need an account to place an order with & VNTG<\/strong>. You can check out as a guest for a quick and seamless shopping experience. However, creating an account has its perks! With an account, you can track your orders, save your favourite items and enjoy faster checkout for future purchases.<\/p><\/details>\n\n

    How Can I Cancel Or Change My Order?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

    We understand that plans can change! Here’s how you can cancel or modify your order:<\/p>\n\n

    1. Contact Us Promptly<\/strong>: If you need to cancel or make changes, please reach out to us as soon as possible via hello@andvntg.com<\/a>.<\/li>\n\n
    2. Timing Matters<\/strong>: Cancellations or changes can typically be made before the item has been shipped or prepared for delivery. Once the order is in transit, changes are not possible.<\/li>\n\n
    3. Refunds<\/strong>: If eligible, refunds for cancellations will be processed according to our refund policy<\/a>.<\/li><\/ol>\n\n

      Feel free to get in touch<\/a> with any questions – we\u2019re here to help!<\/p><\/details>\n\n

      Can I return an item?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

      We will ONLY offer a refund if your item is not as described (imperfections not displayed in the accompany images or described in the text) or damaged upon delivery. Please find more detailed information in our returns & refund policy<\/a>.<\/p><\/details><\/div><\/div>

      Storage<\/strong><\/h2><\/div>\n\n
      Do you provide storage for an item I’ve purchased?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

      Yes, we understand that sometimes you may need a bit of extra time before you can receive your furniture. We offer complimentary storage for up to 2 weeks after purchase. Beyond that, storage fees may apply. Please contact us<\/a> for more details or to make specific arrangements.<\/p><\/details><\/div><\/div>

      Furniture Care<\/strong><\/strong><\/h2><\/div>\n\n
      How do I take care of my Mid Century furniture?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>

      Please see our post on caring for mid century furniture<\/a> for information.<\/p><\/details><\/div><\/div>

      <\/h2><\/div>\n\n

      <\/h4><\/div><\/div>","protected":false},"excerpt":{"rendered":"

      Delivery Payment Information Orders and Returns Storage Furniture Care<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1169","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/beastindustries.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beastindustries.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beastindustries.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beastindustries.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beastindustries.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=1169"}],"version-history":[{"count":1,"href":"https:\/\/beastindustries.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1169\/revisions"}],"predecessor-version":[{"id":122505,"href":"https:\/\/beastindustries.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1169\/revisions\/122505"}],"wp:attachment":[{"href":"https:\/\/beastindustries.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=1169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}